Registration
We understand it can be daunting reaching out for support. To make things a little easier, here is what you can expect from us.
Registration, if you are seeking support/new clients:
To self-refer into our services please telephone on the details below.
During the telephone call you will be asked some brief details from one of our members of staff. We will ask for your name, address, GP etc. We will book you a telephone assessment, so we can talk more about what you are struggling with, and what support you would like from the centre.
Due to unprecedented demand all our assessment appointments are full, we have decided to change the way we open our phone referral system to ensure that everybody has the same chance to book future slots.
From Friday 19th July our telephone registration will be open on the below days & times every week (subject to review). We will close phone lines on each day when we have filled the available telephone assessment appointments. More appointments will become available at each phone referral date. We book assessments a week in advance.
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Mondays 5pm – 7.30pm
- Fridays 10am – 12.30pm
Telephone number: 01924 211114, option 1.
Assessment:
At assessment, one of our experienced members of staff will ask you what you are struggling with, and how that affects you in different ways. We will ask you what your goal is from coming to the centre for support. The assessment usually takes around 30-40mins so you need to be in a quiet, private and safe place, where you are not likely to be disturbed and you can talk openly. If for any reason you are unable to do your assessment, you can call us and we will rebook to a more suitable time.
After your assessment, we will consider which services might be most helpful for you. We have lots of different services and know that other professional services in Wakefield offer. You will be contacted again with guidance on what we and other services can offer and what will happen next.
Frequently Asked Questions
How can I access support from your service?
During the Covid-19 pandemic you can access free services by telephone or email
Do I need to live in Wakefield to access support?
If you are aged 16 years or older and are registered with a GP surgery or live in the Wakefield District, you can access our services.
How long will I wait to be seen?
We try to see everyone as quickly as possible. However, there are waiting times for some of help we offer, which will vary depending on the support you are having, changing demand on the service and how flexible you are around your appointment times. If you are currently waiting and would like an idea of how long it will be until you are seen, please ring or email us and we will help with your query.
I have a loved one who is struggling with their mental health and wellbeing, how can I get them some help?
We do require all potential clients to refer themselves. Whilst we do not accept referrals from friends or family members on behalf of a loved one without speaking to the individual first, you can download our information leaflets and view our videos to help encourage your loved one to seek support themselves.
What if I don’t get on with my therapist/ worker or the type of support I am receiving?
There may be times when accessing our services that you are distressed and you feel it’s not helping you. We encourage you to talk about these difficulties rather than ending treatment. This will give you an opportunity to understand and resolve your distress. If you do not feel comfortable with this, please contact us and ask to speak to a Team Leader who can discuss a change of therapist/ worker or other support options if needed. It is important that you are able to connect with your therapist/worker.
Can I access if I English isn’t my first language?
Yes, we have therapists/ workers who are bilingual. We also use a translator service where necessary.
